Cloud Assess| Case Study

Industries

EdTech

Collaboration

3+ years (ongoing)

Founded in

2012, Brisbane (Australia)

Backed by

Theo Capital

Highlight

The modernised Cloud Assess platform, delivered in partnership with Amplifyn, provides an enterprise-grade assessment and workforce training experience with scalable workflows, regulatory-compliant infrastructure, and enhanced usability, enabling Registered Training Organisations (RTOs) and global organisations to train and assess distributed workforces with confidence.

Expertise with genuine warmth

“Their team was an absolute pleasure to work with. They demonstrated a genuine friendliness and warmth that made every interaction enjoyable. Despite the demanding nature of our project, they maintained a consistently positive attitude, fostering a collaborative and upbeat atmosphere throughout our engagement. The combination of their technical expertise and interpersonal skills sets them apart.”

Co-Founder / CTO
Cloud Assess

Our collaboration

Cloud Assess engaged Amplifyn as a long-term modernisation partner during a pivotal phase of product evolution and enterprise expansion. As the platform gained traction among Registered Training Organisations (RTOs), the need to elevate the user experience while maintaining operational stability became increasingly critical.

Working closely with product leadership, engineering, and customer-facing teams, we operated as an embedded extension of the organisation, aligning design strategy with business growth objectives. Beyond interface improvements, we supported feature conceptualisation, rapid prototyping for investor and board-level discussions, and continuous UX optimisation while the platform remained live and actively evolving. This sustained collaboration ensured that Cloud Assess could modernise confidently without disrupting its existing customer base, while simultaneously preparing the product for accelerated growth across enterprise and regulatory environments.

We helped evolve the existing user experience without disrupting customers who already depended on the platform.

The business opportunity that forced software modernisation

Founded in 2012, Cloud Assess as a leading Australian assessment and training platform is serving an extensive customer base including global brands, privately owned corporates, government agencies, and training operations across the region.

A major turning point came in 2017, when Cloud Assess partnered with its first large enterprise customer McDonald’s Australia. This direction accelerated during Covid, when remote training became essential, eventually leading Cloud Assess to partner with Amplifyn to modernise their platform and support its rapid growth across RTOs and enterprises.

This challenge required Cloud Assess to rethink how:

Training at Registered Training Organisations (RTOs) operates.

Address complex business needs of enterprises training frontline workers.

Training and Assessment workflows should function at global corporates.

To adapt with local regulations and industry standards.

Design partnership that deliver software transformation

Cloud Assess brought Amplifyn in as a long-term modernisation partner to help reshape the product while it was actively growing and being updated with new features. The Amplifyn team successfully navigated numerous "sharp turns" and challenging obstacles, demonstrating remarkable resilience and dedication while maintaining momentum and quality, despite;

Ongoing adaptations in product direction

Frequent, significant changes to the scope and strategic direction when required by the evolving business opportunities and investor vision. The team seamlessly pivoted resources and focus to align with these shifts, through swift communication and an agile delivery model.

Transitions in product ownership

Multiple PO transitions that require development and user experience design teams to rapidly establish rapport with new leaders and align with their visions without affecting the delivery timeline.

Tightly aligning with business growth opportunities

Close, continuous feedback loops between sales, marketing, customer support, software engineering and user experience design, effectively bridging the gap between creative vision and technical execution despite assisting in seizing new business opportunities to scale and grow.

Supporting rapid and demanding customer expectations

As with each new enterprise customer onboarded, Amplifyn team provided flexibility and on time delivery while balancing with technical feasibility, technical debt, usability and superior customer experience.

Collaborative partnership driving business expansion

Over three years of continuous collaboration between Amplifyn and Cloud Assess we’ve witnessed:

The ability to confidently present product direction to investors and stakeholders
Demonstrate new software features quicker to large enterprise customers
Transforming to a product that supports regulatory and compliance requirements
A clearer, more scalable user experience across the product suite
Stronger alignment between design, development to win new business opportunities

Our role and impact

Enabling confident investor-ready decisions

Our collaboration stands as a compelling customer success story for B2B SaaS modernisation. This partnership continues to deliver strong results, even when faced with difficult situations, competing priorities, and internal organisational shifts. As a private equity-backed B2B SaaS business undergoing software modernisation, maintaining a seamless user experience and scaling globally is critical.

The collaboration helped them with:

Cloud Assess

Modernisation partner throughout a major product transition